Refund Policy

At Neon Theorem, we want you to love your gear. Every piece is made with care, and we’ll do our best to make things right if there’s an issue with your order.

We offer refunds or replacements for:

• Items sent incorrectly
• Damaged products
• Defective products

Refund requests must be made within 30 days of the purchase date.

To request a refund, please contact us at [your support email] with:

• Your order number
• A brief description of the issue
• Photos of the damaged, defective, or incorrect item, if applicable

Because our products are made-to-order, we do not offer refunds for wrong size selection, buyer’s remorse, or change of mind unless the item arrives damaged, defective, or incorrect.

This Refund Policy may be updated at any time. For the most current version, please contact us at j4businessg@gmail.com].

For best long-term results, please follow the washing and care instructions provided with your purchase.